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Discover consumer study.
On 14 September 2019, new security/strong authentication standards for online payments came into effect as part of new European regulation (PSD2).
SMS OTP (one time password) is disappearing in favour of enhanced authentication (combining 2 criteria like password + biometrics, for example).
To find out more about what cybershoppers think about these changes, we reveal the results of a study by marketing research firm Enov of 1,005 online shoppers.